Frequently Asked Questions

Have questions for us? Call us (866) 933-3626 or Send us a Message.

Yes. SearchBlox offers a 40% discount for non-profit and academic organizations.
Yes. SearchBlox can accept a purchase order.
The license is valid for a 1 year period.
Yes. SearchBlox offers a reseller discount for software integrators/resellers. Please contact us for details.
SearchBlox accepts payment through check, credit card (Visa, Mastercard and American Express) online or by phone, PayPal and wire transfer/ACH/EFT.
Standard Level support provides Monday through Friday 9 am to 6 pm US EST email support with 1 business day guaranteed response time on tickets and Premium Level support provides 24x7x365 support with a guaranteed 4 hour response time on tickets. Premium Level support is available at US$3,000 per server per year in addition to the Server Edition cost. Please note that a 3 server minimum is required for purchasing the Premium Level support plan.
Yes. SearchBlox offers custom cloud hosted search solutions on both Amazon and Rackspace cloud platforms. Please contact us for pricing with your requirements.
Yes. Please contact us with the IP address found within the admin console to get a trial license key for the Server Edition.

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