Support
Per Incident$500 per incident |
Bronze$5,000 per year |
Silver$25,000 per year |
Gold$50,000 per year |
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| Incidents | 1 | 12 per year | 36 per year | 60 per year |
| Availability | M-F 9am-5pm EST | M-F 9am-5pm EST | M-F 6am-6pm EST | 24/7 |
| Response Time | 24 hours | 24 hours | 8 hours | 4 hours |
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| Phone | |
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| Named Contacts | 1 | 1 | 3 | 5 |
| Development Help | Yes | |
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4 hours per month |
| Priority Bugfixes | |
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Support FAQ’s
Do you offer a discount for non-profits and academic organizations?
Yes. SearchBlox offers a 40% discount on all support plans except Per Incident support for non-profit and academic organizations.
How is the payment processed?
SearchBlox accepts payment through check, credit card (Visa, Mastercard and American Express) and wire transfer.
Do you accept a PO?
Yes. SearchBlox can accept a PO.
Can we accumulate the development hours on the Gold support plan?
Yes. All development help hours will be estimated and approved by the customer and can be combined for use within the support period. Additional development help hours can also be purchased if required.
Do you offer a reseller discount?
Yes. SearchBlox offers a reseller discount for all plans except Per Incident Support. Please contact us for details.
What are the Terms & Conditions for SearchBlox Per Incident Support?
The Terms and Conditions for SearchBlox Per Incident Support can be downloaded here.