By Timo Selvaraj
When properly structured, Intranet is a faster way for employees to get the information they need, when they need it. The problem is that many internal search mechanisms are so convoluted and disorganized users are reluctant to utilize this resource out of pure frustration. Businesses need to find ways to better structure internal search capabilities in order to maximize their benefits and allow users to have access to necessary data in an environment that is efficient and user-friendly.
Organizations need to analyze what data is needed, structure their internal search capabilities so that the most relevant data is easy to find, and correlate filenames, metadata, and content with appropriate search terms so that users can get the results they need with minimum input and effort.
Here’s how you can improve user satisfaction with search results for your Intranet or website in three easy steps.
1. Analysis- Streamlining your Intranet search system for maximum optimization first requires you to know what information is needed and by whom. The Enterprise Search Solutions reporting panel lets you know at a glance what searches are being performed, what terms bring results, and where problems occur.
Once you know what works and what doesn’t, it’s simply a matter of eliminating problem terms and finding the most relevant filenames, descriptions, and titles to create tags and labels that make sense and better reflect content.
2. Structure- Often within an organization repetitive material is needed on an ongoing basis. Sales data, specifications, and product information are all examples of information that is accessed continually by various members of your team. Different users within the organization require different data at different times. The design of the results page can make all the difference in each users ability to quickly find the location of the content they need.
Creating featured results highlights information that is needed most often and ensures that search queries connect users with the right content.
3. Relevance- One problem with any search mechanism is using the right terms to find the corresponding content. Using the most relevant filenames and titles is half the battle, making sure that those who need that information are using the right search terms to find it is the other.
Enterprise Search Solutions can develop a master list of synonyms to match the most common search terms, helping to ensure that both internal and external queries achieve results. This allows those within your organization to spend less time sifting through lists of irrelevant material and increase their efficiency and productivity.
One of the biggest problems with Intranet search is the ability for individuals within the organization to access the data that is relevant to them. SearchBlox feels their pain and has developed a search system to help your associates manage their time and information wisely.
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