Smart speakers are slowly becoming an integral part of our lives and we rely on them to get our information, order a pizza, call a friend or schedule our meetings. However getting information from a specific website or product on a corporate site is still at its infancy. SearchAI Answers helps customers find a direct answer for their question for unstructured content. The combination of Alexa and SearchAI Answers enables a new channel for access : Voice Chatbot.
Voice assistants sit at the heart of all operations done by users because that’s the only way to interact and control the device, apart from a few speakers having physical buttons for volume. These smart speakers are essential chatbots with a voice recognition system to handle complex interactions including finding information.
What IF the voice assistant can answer a direct question about information found on your website or e-commerce store? Alexa + SearchAI Answers does just that. Watch the video how Alexa answers questions about a product for helping the customer troubleshoot an issue.
The business implications of this technology is huge and represents a perfect opportunity for companies to seize. Companies now have a much faster and more personal way to serve their customers by building custom workflows that answer questions your customers have and this can be easily achieved using SearchAI Answers — a AI as a Service offering from SearchBlox that gives direct answers to natural language questions directly on your search page all via a custom AI Model created using the content of your website.
Here’s how you can go about this.
Once you have SearchAI Answers setup on your site, you can then go about building a custom workflow or a skill for the smart assistant you’ve decided to focus on. In the skill you’re building, you need to integrate SearchAI Answers API Endpoint as a source of answers for questions and voila you’re done!
One of the best ways for you to leverage smart speakers to your advantage is to make them your customer support agents! That’s right, when your customers face problems, have questions or want some information, all they have to do is ask their smart speaker the question and be served with a direct answer, all possible by the power of SearchAI Answers.
You can reduce the number of calls you get to your customer care center asking for the same few things that have been answered several times before. All this means it’ll reduce your overhead and lets you focus on the more important aspects of customer service!
Contact us to learn more on how we enable a chatbot on your site to handle chat and voice interactions.