Contact centers are getting overwhelmed with customer questions during this time of uncertainty. Covid-19 has disrupted the traditional way of doing business for all organizations across the globe. Why automation using chatbots matters now more than ever?
Smart speakers are slowly becoming an integral part of our lives and we rely on them to get our information, order a pizza, call a friend or schedule our meetings. However getting information from a specific website or product on a corporate site is still at its infancy. SearchAI Answers helps customers find a direct answer for their question for unstructured content. The combination of Alexa and SearchAI Answers enables a new channel for access : Voice Chatbot.
SearchAI Answers is an Artificial Intelligence as a Service (AIaaS) service from SearchBlox that offers direct answers to natural language search queries using an AI model built using the customers’ content, without the need for any manual tagging or a domain specific taxonomy or creating a knowledge graph.
SearchBlox has introduced a free AI driven SmartSuggest Service for predicting search queries to get to the most relevant results much faster. Adding an AI predictive search suggestion service to your search box can improve your search relevance by up to 60%.
SearchAI Answers is an AI service that automatically answers questions from your search box using your website content. When a user types in a question in the search box, our AI model picks up the question, analyses it and finds a best answer to the question, all in real time!
Autosuggest helps users find what they are looking for without having to type-in the whole term, product name or key phrases saving user's time and also increasing the relevance ranking of the result they are looking for.
Mobile traffic to site search boxes have made the autosuggest a must have product feature that predicts the right terms or phrases for the user to click on rather than type-in the whole term. Mobile users are prone to entering incorrect spellings as evident from email messages sent from a mobile where it is common to see the phrase "Sent from mobile. Please excuse the typos".
We’re all so familiar with the search box. It lives on our phones, on websites and pretty much everywhere. When we’re looking for, lets say, a product, we take out our phones and start searching for it. A few letters in, the search starts giving you suggestions as to what you might be looking for and more often than not you would select one of those suggestions and move forward.
SearchAI SmartSuggest : Better search relevance starts with better search queries. How AI can power your search box?
What is an autocomplete or autosuggest feature in search? Autocomplete or autosuggest uses the partial search terms that a user is typing in to complete the rest of the search query so the user can simply click to search from a drop down box in the search form.
SearchBlox is happy to announce the release of version 9.0. The new release has switched to using Java 11 as a standard. Also, SearchBlox now uses Open Distro Elasticsearch to provide a 100% Apache 2.0 licensed Elasticsearch and Kibana distribution that is supported by Amazon Web Services and other corporate organizations. The built-in security, SQL support and alerting features offer a range of use cases for customers using SearchBlox.