Contact centers are getting overwhelmed with customer questions during this time of uncertainty. Covid-19 has disrupted the traditional way of doing business for all organizations across the globe. Why automation using chatbots matters now more than ever?
What does every business need to do during this time of disruption?
Step 1 - Review what can be automated in terms of providing customer service. Frequently asked questions and requested information in contact centers can be automated using chatbots for web/mobile access and voice-based smart speakers, so customers are never waiting on the phone queues for information that can be provided with a question using a chat box or voice request through Alexa or Google Assistant.
Step 2 - Prepare your top customer's questions/requests from your contact centers, chat logs, or website search queries to use as a starting point for your automation. If your most common requests pertain to fixing an issue or understanding a bill payment, make sure your content is ready for the chatbot to use and answer.
Step 3 - Use an AI-based chatbot that can learn from unstructured text to provide direct responses to your customer questions. Stay away from chatbots that cannot learn from the unstructured text, as maintaining them is difficult due to the dynamic nature of natural language-based questions.
What does SearchBlox offer for our customers in this time of uncertainty?
Automate providing answers to the most common questions using SearchAI Answers through a chatbot or a voice assistant like Alexa.
Deploy SearchAI Answers in a week or less.
Nothing is required from you to make this happen. SearchBlox takes your web documents/pages and sets up the chatbot and voice assistant for you.
Contact us to get started with your chatbot!