By Timo Selvaraj
With the growing importance of customer satisfaction, collaboration and finding people, processes and data in the enterprise, we’ve compiled ten ways you can use enterprise search to deliver instant value to your customers, employees and end users.
1.) Shared drives need to be searchable. Most small to medium organizations have file systems or shared drives in use. The reality is, however well organized by department or division they are setup, at the end of the day they turn out to be nightmare for finding the right documents. Most employees spend hours trying to find each other’s documents and end-up recreating a version of the document which results in content duplication and wasted time. Using the File System collection, SearchBlox makes it as easy as possible to index any folder and create a search page for your users.
2.) People Search enables greater collaboration. The most basic requirement in any intranet especially one that has multiple locations is to have a people search function. Enabling a people finder function is a simple select query in SearchBlox through the Database collection. Once setup SearchBlox continuously looks at your database (MySQL, Oracle and MS SQL Server) for changes and updates them automatically. Provide a LinkedIn like people search for your enterprise.
3.) Résumé Search to find your next star. With organizations recruiting talent, finding the right resume is always a challenge. Searching the ms-word or pdf resumes and lots of them is a growing challenge. SearchBlox provides you with a simple solution to search through them and find the needle in the haystack at the right time. With the Email alerts feature, you can also setup your search keywords and SearchBlox will notify you you when a new resume comes in.
4.) Employee Benefits Search. Most internal employees searching the intranet are looking for the benefits forms and documents. Why not provide a simple search to give them access to all forms, documents and websites related to benefits. Finding the right discounts and benefits for your employees will not only help them be happy but cut down on the emails and queries that your HR Help desk with get.
5.) User generated Search. Most organizations still crawl content but with SearchBlox your users can determine what they want indexed so your search is always fresh and relevant with the right web pages and documents. With the SearchBlox API, you can enable your users to build their own search index. Provide a simple page that allows them to submit a page or document for indexing.
6.) Customer Service Search. Do you have customer service FAQs, forums and product details pages? How about enabling a search page for your customers so they can find what they need? They can setup alerts to new content and be notified based on interests. SearchBlox provides insight into what everyone is searching for at the collection level. You can see what your customers are looking for in real time and see what queries go empty with no content and create them. You can also see what the most popularly clicked documents are in real time as well.
7.) Competitor Information Search. Do you want your employees to see what your competitors are doing on a daily basis? How about enabling a competitor search to find websites, pages or documents which includes all your competitors? This enables your employees to learn more about your competitors and stay in the loop.
8.) Regulatory Compliance Search. Want to ensure your compliance requirements are not violated? How about setting up monitoring through our alerts functionality to stay in the loop on all content that is created and modified? SearchBlox can notify you when a new document/page matches the alert criteria so you can catch any violations with compliance early avoiding any issues or concerns.
9.) Branding Search. Keeping track of all your branding assets is always a nightmare. How about providing a brand search tool that ensures all your style guides, creative assets and editorial briefs are tagged and searchable for your entire company to use?
10.) Finally the most common use case is Intranet Search. If an intranet exists, then a search feature is a must to ensure your employees can find documents or information intended for them. With SearchBlox you can take your intranet search further by providing faceted search results that are bound to user permissions so the right employee sees the right information at the right time. The Featured Results feature in SearchBlox enables you to highlight the most commonly used pages or applications or documents. Your intranet is your gateway to other applications and functions within your enterprise and enabling findability is a key to all other requirements.
Any combination of the above search use cases will help your employees, customers and end users be productive and avoid frustration. Having the right information is half the battle and finding the right information is the other half of the battle in enterprises today. SearchBlox helps you search all your enterprise information in the most cost effective way. Contact us with any questions on how to use SearchBlox for any of the above use cases.
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