Frequently Asked Questions or FAQs are available on every website to answer everything from product-related questions to customer service issues or concerns. The complexity of creating and maintaining FAQs are a challenge for every organization due to the resources and time required. What if an AI-based bot can answer any question from the web content and documents?
AI to the rescue. One of the most exciting use cases of AI using neural network-based models is the ability to read, understand, and answer questions concisely about any information. Thanks to technology advancements in Natural Language Understanding (NLU), SearchBlox has developed new AI-based models that can answer questions from users through a chatbot or voice integration. These AI-based conversational chatbots can take any question and provide an answer, link to the page where the answer was retrieved, and also the context behind the answer.