The role of contact centers has drastically evolved with the rapid digitization of industries. The key to successful customer service today is not just about answering calls quickly — it’s about providing accurate and timely resolutions. SearchBlox offers a suite of revolutionary products designed to streamline operations, reduce call volumes and helping customer support agents shorten average handle times.
Customer support has entered a new era, driven by AI automation, scalable systems, and customer-focused tools that support teams and reduce costs — right out of the box.
Our products include SearchAI ChatBot, SearchAI SmartSuggest, and SearchAI SmartFAQs™. Here, we’ll showcase each product’s unique innovations and how they can transform your contact center operations to be more automated, scalable, and cost-effective.
Product 1: SearchAI ChatBot
SearchAI ChatBot is an AI-powered digital assistant designed to answer customer queries accurately and quickly. This versatile product can be deployed on multiple platforms, including websites, social media, and apps. It’s capable of providing real-time responses to FAQs, booking appointments, processing orders, and more.
Call Center Use Cases
SearchAI ChatBot significantly reduces the load on your customer service agents by handling repetitive queries and simple tasks with instant responses. This leads to decreased call volumes and allows your agents to focus on more complex customer issues.
Happy Customers
Users get immediate support from an AI-driven tool that knows your organization’s content like a pro.
Lower Volume
ChatBot eliminates calls by helping users answer questions, and your support staff handle their needs more efficiently.
Reduced Costs
SearchAI ChatBot never sleeps, never gets stick and works 24/7 to leverage your content, under your guidelines.
Product 2: SearchAI SmartSuggest
Customers spend considerable time explaining their problems or queries to the agents. SearchAI SmartSuggest is an AI-powered product that provides intelligent suggestions to users as they type their queries. It’s intuitive and designed to predict the user’s intent based on a few keystrokes. This predictive model increases search efficiency by providing the user with the most relevant results faster.
User Query
How to save for retirement
AI-Guided, Context-Based Suggestions
Call Center Use Cases
SmartSuggest can help customers articulate their issues more clearly and succinctly, allowing agents to understand and solve the problem faster. This shortens the average handle time per call and improves customer experience.
Give Answers Fast
Understand user questions — even when they misspell words — with 60% higher relevance results.
Connect the Dots
Help users by suggesting search terms associated with specific keywords based on your content or products.
Just For Them
Reach your target market with niche results based on your organization’s unique content — not search logs.
Product 3: SearchAI SmartFAQs™
SearchAI SmartFAQs™ leverages AI to provide automatic FAQ generation based on the content found across your website, emails, documents — and other disconnected data silos — making it an ever-evolving knowledge base that remains relevant and useful.
Call Center Use Cases
With SmartFAQs™, customers can find the answers to their queries without even needing to make a call. This significantly mitigates the number of inbound calls to your contact center. Moreover, it equips your agents with an up-to-date knowledge base, aiding them in providing quick and accurate responses.
Generate Answers
AI crawls PDFs, web content, emails and more to automatically generate or aggregate answers for you.
Fast, Accurate Answers
No more static responses — give users targeted answers fast, without needing a human in the middle.
The Right Products
Keep users on your content or product pages with an efficient, unified, context-rich searching experience.
Generative AI supports call centers with a suite of automated tooling.
Recent artificial intelligence advancements, particularly in Generative AI, are giving consumers the freedom to just ask the question or type in the search terms that come to mind. With SearchBlox tools, organizations can return information and answers that adjust based on user data and their search query intent.
In recent months, explosive growth for Generative AI models is helping people find content faster by automatically generating content. And with each advancement, the functionality is taking us to new lengths, coming very close to the abilities of the human brain when it comes to retaining content and memory.
Not only are sites like ChatGPT launching new models and making headlines for their newest capabilities, but companies are exploring how they can leverage this functionality on their own sites. SearchBlox products let call centers capitalized on the power of products like ChatGPT, with human-in-the-loop control, and security features that protect personal information. This ensures organizations across healthcare, fintech, and government stay compliant, organized, and protect personally identifiable information (PII).
Conclusion
The future of customer service lies in leveraging AI to make interactions more efficient and effective. SearchBlox’s suite of products, including SearchAI ChatBot, SearchAI SmartSuggest, and SearchAI SmartFAQs™, promises to revolutionize the way contact centers operate.
By reducing call volumes, shortening average handle times, and enhancing customer experience, our products ensure that your contact center is not just a problem-solving hub, but a strategic asset for customer satisfaction and retention. Try SearchBlox today and experience a new dimension of customer service.
The role of contact centers has drastically evolved with the rapid digitization of industries. The key to successful customer service today is not just about answering calls quickly — it’s about providing accurate and timely resolutions. SearchBlox offers a suite of revolutionary products designed to streamline operations, reduce call volumes and helping customer support agents shorten average handle times.
Customer support has entered a new era, driven by AI automation, scalable systems, and customer-focused tools that support teams and reduce costs — right out of the box.
Our products include SearchAI ChatBot, SearchAI SmartSuggest, and SearchAI SmartFAQs™. Here, we’ll showcase each product’s unique innovations and how they can transform your contact center operations to be more automated, scalable, and cost-effective.
Product 1: SearchAI ChatBot
SearchAI ChatBot is an AI-powered digital assistant designed to answer customer queries accurately and quickly. This versatile product can be deployed on multiple platforms, including websites, social media, and apps. It’s capable of providing real-time responses to FAQs, booking appointments, processing orders, and more.
Call Center Use Cases
SearchAI ChatBot significantly reduces the load on your customer service agents by handling repetitive queries and simple tasks with instant responses. This leads to decreased call volumes and allows your agents to focus on more complex customer issues.
Happy Customers
Users get immediate support from an AI-driven tool that knows your organization’s content like a pro.
Lower Volume
ChatBot eliminates calls by helping users answer questions, and your support staff handle their needs more efficiently.
Reduced Costs
SearchAI ChatBot never sleeps, never gets stick and works 24/7 to leverage your content, under your guidelines.
Product 2: SearchAI SmartSuggest
Customers spend considerable time explaining their problems or queries to the agents. SearchAI SmartSuggest is an AI-powered product that provides intelligent suggestions to users as they type their queries. It’s intuitive and designed to predict the user’s intent based on a few keystrokes. This predictive model increases search efficiency by providing the user with the most relevant results faster.
User Query
How to save for retirement
AI-Guided, Context-Based Suggestions
Call Center Use Cases
SmartSuggest can help customers articulate their issues more clearly and succinctly, allowing agents to understand and solve the problem faster. This shortens the average handle time per call and improves customer experience.
Give Answers Fast
Understand user questions — even when they misspell words — with 60% higher relevance results.
Connect the Dots
Help users by suggesting search terms associated with specific keywords based on your content or products.
Just For Them
Reach your target market with niche results based on your organization’s unique content — not search logs.
Product 3: SearchAI SmartFAQs™
SearchAI SmartFAQs™ leverages AI to provide automatic FAQ generation based on the content found across your website, emails, documents — and other disconnected data silos — making it an ever-evolving knowledge base that remains relevant and useful.
Call Center Use Cases
With SmartFAQs™, customers can find the answers to their queries without even needing to make a call. This significantly mitigates the number of inbound calls to your contact center. Moreover, it equips your agents with an up-to-date knowledge base, aiding them in providing quick and accurate responses.
Generate Answers
AI crawls PDFs, web content, emails and more to automatically generate or aggregate answers for you.
Fast, Accurate Answers
No more static responses — give users targeted answers fast, without needing a human in the middle.
The Right Products
Keep users on your content or product pages with an efficient, unified, context-rich searching experience.
Generative AI supports call centers with a suite of automated tooling.
Recent artificial intelligence advancements, particularly in Generative AI, are giving consumers the freedom to just ask the question or type in the search terms that come to mind. With SearchBlox tools, organizations can return information and answers that adjust based on user data and their search query intent.
In recent months, explosive growth for Generative AI models is helping people find content faster by automatically generating content. And with each advancement, the functionality is taking us to new lengths, coming very close to the abilities of the human brain when it comes to retaining content and memory.
Not only are sites like ChatGPT launching new models and making headlines for their newest capabilities, but companies are exploring how they can leverage this functionality on their own sites. SearchBlox products let call centers capitalized on the power of products like ChatGPT, with human-in-the-loop control, and security features that protect personal information. This ensures organizations across healthcare, fintech, and government stay compliant, organized, and protect personally identifiable information (PII).
Conclusion
The future of customer service lies in leveraging AI to make interactions more efficient and effective. SearchBlox’s suite of products, including SearchAI ChatBot, SearchAI SmartSuggest, and SearchAI SmartFAQs™, promises to revolutionize the way contact centers operate.
By reducing call volumes, shortening average handle times, and enhancing customer experience, our products ensure that your contact center is not just a problem-solving hub, but a strategic asset for customer satisfaction and retention. Try SearchBlox today and experience a new dimension of customer service.