Platinum Support

We protect your data — and your reputation — with searchable encryption.

In addition to encrypting your data in transit and at rest, our Platinum Support, an upgrade for Enterprise Search, makes encrypted data searchable, helping you unlock valuable insight.
Certain industries, including government, healthcare and financial services, deal with sensitive data that requires high levels of privacy and data protection. So we offer Platinum Support, which enables you to search encrypted data while protecting your customers’ Personally Identifiable Information (PII).

Encrypt your data at every stage of search.

Unlock new insights with searchable encrypted data.

Enjoy peace of mind with emergency patches and hot fixes.

Secure, efficient, vigilant.

Our support teams monitor your tech 24/7, so you can run your business.

Our Platinum Support’s data privacy module allows you to search data while it’s still protected with AES-256 encryption. Every user can search the data, but only privileged users can see the decrypted Personally Identifiable Information (PII).

Timo Selvaraj, VP of Product Management, SearchBlox

Platinum Support Pricing

For enterprises that require a mission critical level of support, our Platinum Support offers a one-hour response time, faster issue resolution and searchable encryption.

Enterprise Search
Platinum Support

$56000 per year per server, or $72000 per year per 3-server cluster.

  • Unlimited URLs/Docs
  • Unlimited Support Contacts
  • 1-Hour SLA Response Time
  • 24/7 Email Support
  • Unlimited Collections
  • Advanced Security Integrations
  • Product Upgrades
  • Unlimited Support Tickets
  • Outbound Phone Support
  • Searchable Data Encryption
  • Emergency Patches/Hot Fixes
  • Early Access Priority
Purchase A License
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