Discover product features, announcements, knowledge resources and panel event videos info from the SearchBlox team.
March 01, 2023
How to Leverage AI for Integrated CX Strategy
Increasingly, Artificial Intelligence (AI) makes it possible for brands to deliver an integrated customer experience across multiple channels with easy and effective self-service. Watch SearchBlox CKO, Dr. John Lewis, at this CRM Roundtable as he shares insights around:
- Top considerations for designing personalized, responsive and seamless conversational experiences
- Best practices, examples and metrics for measuring real success
- Reducing risk around AI-generated content with human-in-the-loop strategies
- Finding direct answers in your content by automatically generating SmartFAQs™
- Automatically matching queries with related terms and concepts using SmartSynonyms™
February 28, 2023
The Top Trends in KM for 2023
SearchBlox CKO, Dr. John Lewis, shares insights around two flagship products, SearchAI SmartFAQs™ and SearchAI SmartSynonyms™, and highlights how automation and cross-channel integrations can make your organization more efficient, secure and compliant.
Watch him and other industry members share insights about:
- Finding direct answers in your content by automatically generating SmartFAQs
- Matching queries automatically with related terms and concepts using SmartSynonyms
- Utilizing automation and software to improve compliance
- Having proper policies to manage legacy physical records and newly created digital ones
- Integrating across channels with intelligent tools (speech, IVA, workflow engines)
- Automating KM for contextual search, dynamic answers and authoring automation
November 17, 2022
KMWorld 2022 – Highlights from the Knowledge Cast Lounge
Enterprise Knowledge (EK) COO Joe Hilger speaks with John Lewis from SearchBlox and Walter Mayo from expert.ai about the products they showcased this year and what they can do for your knowledge management organization.
September 28-29, 2022
Driving CX Excellence Using Intelligent Search
Join SearchBlox CKO, Dr. John Lewis, at 2022’s MarTech Conference as we look at how intelligent search can foster improved, data-driven customer experiences. We discuss the advantages of SearchAI SmartFAQs™, discover how AI can automatically generate answers from organizational content, and how to strategically unify search results from multiple data sources.
July 13, 2022
Digital Transformation of the Contact Center
The goal of digital transformation is to integrate digital technology into all aspects of an organization to change how value is delivered to customers. The contact center is the primary source of customer-facing information flows and absolutely must be prioritized for any organization-wide, digital transformation effort.
Join our experienced panel of experts from Verint, Aircall and SearchBlox, and learn the issues you should consider as you transform your contact center into the eyes, ears, and customer data insights your organization requires to provide value to customers, employees, and shareholders.
June 16, 2022
Expanding Your Search Capabilities With AI, ML, and NLP
The limitations of traditional enterprise search are apparent to most organizations nowadays. On the other hand, user expectations are higher than ever before. Put simply, we want search to work like Google. While this is possible, it requires new technologies such as AI, machine learning, and natural language processing – as well as new business practices – to deliver intelligent enterprise search capabilities at scale. What the full webinar with all participants.
March 15, 2022
Upgrade to Intelligent Search: Why Search Is Critical for DX
Replacement is a great opportunity to upgrade to intelligent search. John Lewis, chief knowledge officer at SearchBlox, covers the key aspects of why search is critical for DX. Explore the latest thinking and technologies for intelligent search when considering your specific use cases and replacement options. Learn more about AI and ML, NLP integration, built-in connectors, relevance tuning, personalization, analytics, and structured versus unstructured content.