Discover product features, announcements, knowledge resources and panel event videos info from the SearchBlox team.

The goal of digital transformation is to integrate digital technology into all aspects of an organization to change how value is delivered to customers. The contact center is the primary source of customer-facing information flows and absolutely must be prioritized for any organization-wide, digital transformation effort.

Join our experienced panel of experts from Verint, Aircall and SearchBlox, and learn the issues you should consider as you transform your contact center into the eyes, ears, and customer data insights your organization requires to provide value to customers, employees, and shareholders.

The limitations of traditional enterprise search are apparent to most organizations nowadays. On the other hand, user expectations are higher than ever before. Put simply, we want search to work like Google. While this is possible, it requires new technologies such as AI, machine learning, and natural language processing – as well as new business practices – to deliver intelligent enterprise search capabilities at scale. What the full webinar with all participants.

Replacement is a great opportunity to upgrade to intelligent search. John Lewis, chief knowledge officer at SearchBlox, covers the key aspects of why search is critical for DX. Explore the latest thinking and technologies for intelligent search when considering your specific use cases and replacement options. Learn more about AI and ML, NLP integration, built-in connectors, relevance tuning, personalization, analytics, and structured versus unstructured content.