Discover product features, announcements, knowledge resources and panel event videos info from the SearchBlox team.

March 01, 2023

How to Leverage AI for Integrated CX Strategy

Increasingly, Artificial Intelligence (AI) makes it possible for brands to deliver an integrated customer experience across multiple channels with easy and effective self-service. Watch SearchBlox CKO, Dr. John Lewis, at this CRM Roundtable as he shares insights around:

  • Top considerations for designing personalized, responsive and seamless conversational experiences
  • Best practices, examples and metrics for measuring real success
  • Reducing risk around AI-generated content with human-in-the-loop strategies
  • Finding direct answers in your content by automatically generating SmartFAQs™
  • Automatically matching queries with related terms and concepts using SmartSynonyms™

February 28, 2023

The Top Trends in KM for 2023

SearchBlox CKO, Dr. John Lewis, shares insights around two flagship products, SearchAI SmartFAQs™ and SearchAI SmartSynonyms™, and highlights how automation and cross-channel integrations can make your organization more efficient, secure and compliant.

Watch him and other industry members share insights about:

  • Finding direct answers in your content by automatically generating SmartFAQs
  • Matching queries automatically with related terms and concepts using SmartSynonyms
  • Utilizing automation and software to improve compliance
  • Having proper policies to manage legacy physical records and newly created digital ones
  • Integrating across channels with intelligent tools (speech, IVA, workflow engines)
  • Automating KM for contextual search, dynamic answers and authoring automation

November 17, 2022

KMWorld 2022 – Highlights from the Knowledge Cast Lounge

Enterprise Knowledge (EK) COO Joe Hilger speaks with John Lewis from SearchBlox and Walter Mayo from about the products they showcased this year and what they can do for your knowledge management organization.

September 28-29, 2022

Driving CX Excellence Using Intelligent Search

Join SearchBlox CKO, Dr. John Lewis, at 2022’s MarTech Conference as we look at how intelligent search can foster improved, data-driven customer experiences. We discuss the advantages of SearchAI SmartFAQs™, discover how AI can automatically generate answers from organizational content, and how to strategically unify search results from multiple data sources.

July 13, 2022

Digital Transformation of the Contact Center

The goal of digital transformation is to integrate digital technology into all aspects of an organization to change how value is delivered to customers. The contact center is the primary source of customer-facing information flows and absolutely must be prioritized for any organization-wide, digital transformation effort.

Join our experienced panel of experts from Verint, Aircall and SearchBlox, and learn the issues you should consider as you transform your contact center into the eyes, ears, and customer data insights your organization requires to provide value to customers, employees, and shareholders.

June 16, 2022

Expanding Your Search Capabilities With AI, ML, and NLP

The limitations of traditional enterprise search are apparent to most organizations nowadays. On the other hand, user expectations are higher than ever before. Put simply, we want search to work like Google. While this is possible, it requires new technologies such as AI, machine learning, and natural language processing – as well as new business practices – to deliver intelligent enterprise search capabilities at scale. What the full webinar with all participants.

May 24, 2022

Harnessing Intelligent Content Services

May 18, 2022

DX Summit 2022 – Improve Self-Service with SmartFAQs Powered by AI

April 25, 2022

Upgrade to Intellgent Search for Increased Findability

March 15, 2022

Upgrade to Intelligent Search: Why Search Is Critical for DX

Replacement is a great opportunity to upgrade to intelligent search. John Lewis, chief knowledge officer at SearchBlox, covers the key aspects of why search is critical for DX. Explore the latest thinking and technologies for intelligent search when considering your specific use cases and replacement options. Learn more about AI and ML, NLP integration, built-in connectors, relevance tuning, personalization, analytics, and structured versus unstructured content.

February 8, 2022

The Top Trends in Knowledge Management for 2022

October 20, 2021

Dr. John Lewis: Optimizing the Search Journey

September 29, 2021

Moving Beyond Traditional Enterprise Search

August 25, 2021

Why Governments May Need to Reevaluate Their Enterprise Search Capabilities

June 15, 2021

Unlocking the Power of Intelligent Enterprise Search

May, 2021

The Four Stages of Intelligent Search

October, 2020

5 Ways Text Analytics and NLP Provide Insight in a Pandemic

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