In this crowded, competitive market, an intuitive online shopping experience is more important than ever. And a great user experience starts with great search. Shoppers don’t always know what they’re looking for, so they struggle to use the right search terms. And if they don’t find what they want, they bounce.
We developed SearchAI SmartSuggest to improve the ecommerce experience by providing more relevant and targeted search results. If you think of ecommerce as a journey, SmartSuggest is your customers’ GPS.
Auto complete technology is limited. It merely suggests search phrases that start with the keyword the shopper uses. So, if a user types “doorbell,” autocomplete technology offers phrases that begin with doorbell. SmartSuggest, on the other hand, suggests search phrases associated with the keyword the word “doorbell”, guiding the customer journey.