SearchAI Answers is an Artificial Intelligence as a Service (AIaaS) service from SearchBlox that offers direct answers to natural language search queries using an AI model built using the customers’ content, without the need for any manual tagging or a domain specific taxonomy or creating a knowledge graph.
Search Engines as Question Answering (QA) Engines will replace the traditional approach of information retrieval where we are presented with a list of search results links.
What is driving the transformation from search to answers?
• New generation of searchers using Siri, Echo & Google Assistant using voice as a primary channel of getting information
• Want to ask direct questions and receive direct answers
• Ask questions in natural language or a conversational manner
• Need concise, relevant and context based domain specific answers
SearchAI SmartSuggest : Predicts complete search queries when given query terms (input)
SearchAI Answers : Predicts answers for natural language questions (input)
SearchAI Answers provides direct answers to questions in natural language.
Realtime tracking of impact on customer search experience
SearchAI Answers use explicit and implicit feedback to continually improve the quality of answers using MLOps.
What are the business benefits of using SearchAI Answers on your website or portal?
•Better search experience for searchers leading to greater customer satisfaction
•Reduce operational costs
•Finding the correct answer on the website will reducecustomer calls to the call center
•Use with existing search solution – resulting in risk-free deployment
•Can be easily integrated with voice search interfaces ( Alexa, Google Home, Siri)
•It is quick to implement – just add code snippet to search form
Do you want to implement Answers on your web content so your customers can save time to get the right answers? Contact us to get started and we will have you running our AI service very quickly.