A recent news article speaks about a data breach containing information of about 1.2 billion unique people, making it the largest breach by a single source in history. A lot of these recent data breaches have involved unsecured elasticsearch servers.
Frequently Asked Questions or FAQs are available on every website to answer everything from product-related questions to customer service issues or concerns. The complexity of creating and maintaining FAQs are a challenge for every organization due to the resources and time required. What if an AI-based bot can answer any question from the web content and documents?
When data is stored within Elasticsearch, it is easily accessible for search and analytics. This has led to a multitude of use cases with Elasticsearch and Kibana. And often, we have seen in the news that elasticsearch servers can be compromised and data exposed or deleted due to misconfiguration of the setup and the lack of encryption for securing the server data and fields. While Elasticsearch provides powerful search and analytics capabilities, the lack of security can prevent most organizations from using it for search on PII data used for making critical decisions. How can you secure your PII data within Elasticsearch using encryption and rock-solid access controls?
Contact centers are getting overwhelmed with customer questions during this time of uncertainty. Covid-19 has disrupted the traditional way of doing business for all organizations across the globe. Why automation using chatbots matters now more than ever?
Smart speakers are slowly becoming an integral part of our lives and we rely on them to get our information, order a pizza, call a friend or schedule our meetings. However getting information from a specific website or product on a corporate site is still at its infancy. SearchAI Answers helps customers find a direct answer for their question for unstructured content. The combination of Alexa and SearchAI Answers enables a new channel for access : Voice Chatbot.
SearchAI Answers is an Artificial Intelligence as a Service (AIaaS) service from SearchBlox that offers direct answers to natural language search queries using an AI model built using the customers’ content, without the need for any manual tagging or a domain specific taxonomy or creating a knowledge graph.
SearchAI Answers is an AI service that automatically answers questions from your search box using your website content. When a user types in a question in the search box, our AI model picks up the question, analyses it and finds a best answer to the question, all in real time!
Autosuggest helps users find what they are looking for without having to type-in the whole term, product name or key phrases saving user's time and also increasing the relevance ranking of the result they are looking for.
Mobile traffic to site search boxes have made the autosuggest a must have product feature that predicts the right terms or phrases for the user to click on rather than type-in the whole term. Mobile users are prone to entering incorrect spellings as evident from email messages sent from a mobile where it is common to see the phrase "Sent from mobile. Please excuse the typos".