Knowledge Management (KM) is an organizational strategy towards more effective and efficient information access and decision making. By leveraging the capacity within people, processes and technology, it also supports continuous improvement and innovation. While KM technology has improved over the last few decades, 2023 will be remembered as the year that conversational AI transformed the field of KM.
While search technologies have made incremental improvements over several decades, with semantic search for example, this technology only helps us find documents. With conversational AI, KM technology can now help us find answers, across repositories, with both structured and unstructured content.