NEW! Download Gartner® Report: Rethink Enterprise Search to Power AI Assistants and Agents. Get Started.
NEW! Download Gartner® Report: Rethink Enterprise Search to Power AI Assistants and Agents. Get Started.
NEW! Download Gartner® Report: Rethink Enterprise Search to Power AI Assistants and Agents. Get Started.
Rethink Enterprise Search to Power AI Assistants and Agents
Rethink Enterprise Search to Power AI Assistants and Agents
Rethink Enterprise Search to Power AI Assistants and Agents
According to Gartner®, "Despite the advent of Al assistants and agents, employees struggle
to find information for their work. Enterprise applications leaders need to rethink enterprise
search as supporting rather than competing with Al assistants and agents."
According to Gartner®, "Despite the advent of Al assistants and agents, employees struggle
to find information for their work. Enterprise applications leaders need to rethink enterprise
search as supporting rather than competing with Al assistants and agents."
According to Gartner®, "Despite the advent of Al assistants and agents, employees struggle
to find information for their work. Enterprise applications leaders need to rethink enterprise
search as supporting rather than competing with Al assistants and agents."
The gap between basic RAG implementation and enterprise-grade performance is wider than most organizations realize. According to a latest report by Gartner, while many enterprises successfully deploy basic RAG systems, achieving reliable, high-accuracy results requires mastering multiple customizable components.
The gap between basic RAG implementation and enterprise-grade performance is wider than most organizations realize. According to a latest report by Gartner, while many enterprises successfully deploy basic RAG systems, achieving reliable, high-accuracy results requires mastering multiple customizable components.
Inside the report, discover strategies to:
Inside the report, discover strategies to:
Understand why employees struggle to find
information despite new AI tools.
Reposition enterprise search to effectively power AI
assistants and agents.
Address the challenges of fragmented search
capabilities and poorly managed data (ROT vs. APT).
Optimize existing search touchpoints before adding
new capabilities
Institute content governance to improve information
retrieval and AI performance.
Get Complimentary Access to the Gartner Report
Get Complimentary Access to the Gartner Report
Get Complimentary Access to the Gartner Report
Institute content governance to improve information retrieval and AI performance.
Institute content governance to improve information retrieval and AI performance.
The Enterprise Information Challenges
The Enterprise Information Challenges
Employees struggle to find scattered information across many systems, hindering effective decision-making. Current AI assistants often fail because company data is poorly managed, full of ROT (Redundant, Obsolete, Trivial) content instead of being accurate and trustworthy
Employees struggle to find scattered information across many systems, hindering effective decision-making. Current AI assistants often fail because company data is poorly managed, full of ROT (Redundant, Obsolete, Trivial) content instead of being accurate and trustworthy
Search's Evolving Role (Metadata & Relevance)
Search's Evolving Role (Metadata & Relevance)
Enterprise search must be repositioned from an endpoint to the core engine that powers AI assistants and agents by reliably retrieving relevant data. Systematically managing and utilizing metadata (tags describing content) is crucial for enabling this effective retrieval.
Enterprise search must be repositioned from an endpoint to the core engine that powers AI assistants and agents by reliably retrieving relevant data. Systematically managing and utilizing metadata (tags describing content) is crucial for enabling this effective retrieval.
Ecosystem Collaboration & Synthesis
Ecosystem Collaboration & Synthesis
AI's ability to synthesize information (RAG) underperforms when scaled across the enterprise because it struggles with fragmented, poorly managed data. Finding and retrieving accurate, relevant information first is key to reliable AI synthesis
AI's ability to synthesize information (RAG) underperforms when scaled across the enterprise because it struggles with fragmented, poorly managed data. Finding and retrieving accurate, relevant information first is key to reliable AI synthesis
Content Governance for Trustworthy AI
Content Governance for Trustworthy AI
Actively governing your files and data is critical for GenAI success. Implementing policies, managing ownership, using metadata effectively, and cleaning up ROT ensures your information becomes Accurate, Pertinent, and Trusted (APT)—the necessary foundation for reliable search and trustworthy AI responses.
Actively governing your files and data is critical for GenAI success. Implementing policies, managing ownership, using metadata effectively, and cleaning up ROT ensures your information becomes Accurate, Pertinent, and Trusted (APT)—the necessary foundation for reliable search and trustworthy AI responses.
A Strategic Approach to Search
A Strategic Approach to Search
Strategically audit and optimize the many existing search "touchpoints." Consolidate underlying services where possible to reduce complexity, improve efficiency, and provide a more cohesive information experience for employees.
Strategically audit and optimize the many existing search "touchpoints." Consolidate underlying services where possible to reduce complexity, improve efficiency, and provide a more cohesive information experience for employees.
Gartner, Rethink Enterprise Search to Power AI Assistants and Agents, Stephen Emmott, 9 April 2025.
Gartner, Rethink Enterprise Search to Power AI Assistants and Agents, Stephen Emmott, 9 April 2025.
This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from SearchBlox.
This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from SearchBlox.
GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.
GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Enhance your users’ digital experience.
We build AI-driven software to help organizations leverage their unstructured and structured data for operational success.
4870 Sadler Road, Suite 300, Glen Allen, VA 23060 sales@searchblox.com | (866) 933-3626
Still learning about AI? See our comprehensive Enterprise Search RAG 101, ChatBot 101 and AI Agents 101 guides.
©2025 SearchBlox Software, Inc. All rights reserved.
Enhance your users’ digital experience.
We build AI-driven software to help organizations leverage their unstructured and structured data for operational success.
4870 Sadler Road, Suite 300, Glen Allen, VA 23060 sales@searchblox.com | (866) 933-3626
Still learning about AI? See our comprehensive Enterprise Search RAG 101, ChatBot 101 and AI Agents 101 guides.
©2024 SearchBlox Software, Inc. All rights reserved.
Enhance your users’ digital experience.
We build AI-driven software to help organizations leverage their unstructured and structured data for operational success.
4870 Sadler Road, Suite 300, Glen Allen, VA 23060 sales@searchblox.com | (866) 933-3626
Still learning about AI? See our comprehensive Enterprise Search RAG 101, ChatBot 101 and AI Agents 101 guides.
©2025 SearchBlox Software, Inc. All rights reserved.
