NEW! SearchBlox 10.7: Launch AI Agents that Make Business Processes Hyper Efficient. Get Started.

NEW! SearchBlox 10.7: Launch AI Agents that Make Business Processes Hyper Efficient. Get Started.

NEW! SearchBlox 10.7: Launch AI Agents that Make Business Processes Hyper Efficient. Get Started.

Resources

Resources

Resources

Discover product features, announcements, knowledge resources and panel event videos info from the SearchBlox team.

Discover product features, announcements, knowledge resources and panel event videos info from the SearchBlox team.

Discover product features, announcements, knowledge resources and panel event videos info from the SearchBlox team.

November 8, 2023

Keynote: Unlocking Knowledge Through Conversational AI

Keynote: Unlocking Knowledge Through Conversational AI

Keynote: Unlocking Knowledge Through Conversational AI

With the advent of advanced Conversational AI, the cycle of learning through dialogue is digitalized. This AI not only serves as an interpreter, bridging the gap between novice queries and expert content, but ensures continuous accessibility of vital institutional knowledge. Moreover, it offers organizations the desired control and oversight, providing insights about conversation effectiveness. This technology thus opens up opportunities for unlocking and safeguarding knowledge within organizations.

Watch on Vimeo

Watch on Vimeo

Watch on Vimeo

June 13, 2023

Supercharging Search Capabilities with AI, ML, and NLP

Supercharging Search Capabilities with AI, ML, and NLP

Supercharging Search Capabilities with AI, ML, and NLP

The limitations of traditional enterprise search are apparent to most organizations nowadays. On the other hand, user expectations are higher than ever before. Put simply, we want search to work like Google. While this is possible, it requires new technologies such as AI, machine learning, and natural language processing — as well as new business practices — to deliver intelligent enterprise search capabilities at scale. Join SearchBlox CKO John Lewis as he discusses how to:

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Automatically generate FAQs to supercharge search

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Make search, SmartFAQs and chatbot systems work together

Watch on Vimeo

Watch on Vimeo

Watch on Vimeo

March 01, 2023

How to Leverage AI for Integrated CX Strategy

How to Leverage AI for Integrated CX Strategy

How to Leverage AI for Integrated CX Strategy

Increasingly, Artificial Intelligence (AI) makes it possible for brands to deliver an integrated customer experience across multiple channels with easy and effective self-service. Watch SearchBlox CKO, Dr. John Lewis, at this CRM Roundtable as he shares insights around:

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Top considerations for designing personalized, responsive and seamless conversational experiences

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Best practices, examples and metrics for measuring real success

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Reducing risk around AI-generated content with human-in-the-loop strategies

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Finding direct answers in your content by automatically generating SmartFAQs™

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Automatically matching queries with related terms and concepts using SmartSynonyms™

Watch on Vimeo

Watch on Vimeo

Watch on Vimeo

February 28, 2023

The Top Trends in KM for 2023

The Top Trends in KM for 2023

The Top Trends in KM for 2023

SearchBlox CKO, Dr. John Lewis, shares insights around two flagship products, SearchAI SmartFAQs™ and SearchAI SmartSynonyms™, and highlights how automation and cross-channel integrations can make your organization more efficient, secure and compliant.

Watch him and other industry members share insights about:

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Finding direct answers in your content by automatically generating SmartFAQs

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Matching queries automatically with related terms and concepts using SmartSynonyms

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Utilizing automation and software to improve compliance

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Having proper policies to manage legacy physical records and newly created digital ones

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Integrating across channels with intelligent tools (speech, IVA, workflow engines)

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Automating KM for contextual search, dynamic answers and authoring automation

Watch on Vimeo

Watch on Vimeo

Watch on Vimeo

November 17, 2022

KMWorld 2022 – Highlights from the Knowledge Cast Lounge

KMWorld 2022 – Highlights from the Knowledge Cast Lounge

KMWorld 2022 – Highlights from the Knowledge Cast Lounge

Enterprise Knowledge (EK) COO Joe Hilger speaks with John Lewis from SearchBlox and Walter Mayo from expert.ai about the products they showcased this year and what they can do for your knowledge management organization.

Listed on EK's Podcast

Listed on EK's Podcast

Listed on EK's Podcast

September 28-29, 2022

Driving CX Excellence Using Intelligent Search

Driving CX Excellence Using Intelligent Search

Driving CX Excellence Using Intelligent Search

Join SearchBlox CKO, Dr. John Lewis, at 2022’s MarTech Conference as we look at how intelligent search can foster improved, data-driven customer experiences. We discuss the advantages of SearchAI SmartFAQs™, discover how AI can automatically generate answers from organizational content, and how to strategically unify search results from multiple data sources.

Watch on Vimeo

Watch on Vimeo

Watch on Vimeo

July 13, 2022

Digital Transformation of the Contact Center

Digital Transformation of the Contact Center

Digital Transformation of the Contact Center

The goal of digital transformation is to integrate digital technology into all aspects of an organization to change how value is delivered to customers. The contact center is the primary source of customer-facing information flows and absolutely must be prioritized for any organization-wide, digital transformation effort.

Join our experienced panel of experts from Verint, Aircall and SearchBlox, and learn the issues you should consider as you transform your contact center into the eyes, ears, and customer data insights your organization requires to provide value to customers, employees, and shareholders.

Watch on Vimeo

Watch on Vimeo

Watch on Vimeo

June 16, 2022

Expanding Your Search Capabilities With AI, ML, and NLP

Expanding Your Search Capabilities With AI, ML, and NLP

Expanding Your Search Capabilities With AI, ML, and NLP

The limitations of traditional enterprise search are apparent to most organizations nowadays. On the other hand, user expectations are higher than ever before. Put simply, we want search to work like Google. While this is possible, it requires new technologies such as AI, machine learning, and natural language processing – as well as new business practices – to deliver intelligent enterprise search capabilities at scale. What the full webinar with all participants.

Watch on Vimeo

Watch on Vimeo

Watch on Vimeo

May 24, 2022

Harnessing Intelligent Content Services

Harnessing Intelligent Content Services

Watch on Vimeo

Watch on Vimeo

Watch on Vimeo

May 18, 2022

DX Summit 2022 – Improve Self-Service with SmartFAQs Powered by AI

DX Summit 2022 – Improve Self-Service with SmartFAQs Powered by AI

DX Summit 2022 – Improve Self-Service with SmartFAQs Powered by AI

Watch on Vimeo

Watch on Vimeo

Watch on Vimeo

April 25, 2022

Upgrade to Intellgent Search for Increased Findability

Upgrade to Intellgent Search for Increased Findability

Upgrade to Intellgent Search for Increased Findability

Watch on Vimeo

Watch on Vimeo

Watch on Vimeo

March 15, 2022

Upgrade to Intelligent Search: Why Search Is Critical for DX

Upgrade to Intelligent Search: Why Search Is Critical for DX

Upgrade to Intelligent Search: Why Search Is Critical for DX

Replacement is a great opportunity to upgrade to intelligent search. John Lewis, chief knowledge officer at SearchBlox, covers the key aspects of why search is critical for DX. Explore the latest thinking and technologies for intelligent search when considering your specific use cases and replacement options. Learn more about AI and ML, NLP integration, built-in connectors, relevance tuning, personalization, analytics, and structured versus unstructured content.

Watch on Adobe

Watch on Adobe

Watch on Adobe

February 8, 2022

The Top Trends in Knowledge Management for 2022

The Top Trends in Knowledge Management for 2022

The Top Trends in Knowledge Management for 2022

Watch on Vimeo

Watch on Vimeo

Watch on Vimeo

October 20, 2021

Dr. John Lewis: Optimizing the Search Journey

Dr. John Lewis: Optimizing the Search Journey

Dr. John Lewis: Optimizing the Search Journey

Read on CMSWire

Read on CMSWire

Read on CMSWire

September 29, 2021

Moving Beyond Traditional Enterprise Search

Moving Beyond Traditional Enterprise Search

Moving Beyond Traditional Enterprise Search

Watch on Vimeo

Watch on Vimeo

Watch on Vimeo

August 25, 2021

Why Governments May Need to Reevaluate Their Enterprise Search Capabilities

Why Governments May Need to Reevaluate Their Enterprise Search Capabilities

Why Governments May Need to Reevaluate Their Enterprise Search Capabilities

Watch on Vimeo

Watch on Vimeo

Watch on Vimeo

June 15, 2021

Unlocking the Power of Intelligent Enterprise Search

Unlocking the Power of Intelligent Enterprise Search

Unlocking the Power of Intelligent Enterprise Search

Watch on Vimeo

Watch on Vimeo

Watch on Vimeo

May, 2021

The Four Stages of Intelligent Search

The Four Stages of Intelligent Search

The Four Stages of Intelligent Search

Read The Article

Read The Article

Read The Article

October, 2020

5 Ways Text Analytics and NLP Provide Insight in a Pandemic

5 Ways Text Analytics and NLP Provide Insight in a Pandemic

5 Ways Text Analytics and NLP Provide Insight in a Pandemic

Read The Article

Read The Article

Read The Article