Standard type-ahead technology that simply matches characters is a relic of the past. More often than not users these days start a search without knowing the exact terminology, especially when dealing with complex internal projects or industry-specific jargon. Previously, this would lead to customer bounce, user frustration, and more as users would not be able to access the information they wanted without the exact terms they were looking for.
SearchBlox’s AI-driven SmartSuggest delivers intelligent, context-aware phrase completions. It understands user intent and semantics, not just prefixes, surfacing the most relevant content and reducing search time by up to 60%. It’s the difference between a tool that reacts and a platform that understands.
As language evolves, so do the slang, acronyms, and misspellings associated with words. A search tool that fails when a user types in terms which don’t exactly match the spellings creates unnecessary friction and forces users to be perfect instead of productive.
The more complex your industry, the more complex its vocabulary, which complicates search for your employees. “They’re used to Google asking ‘Did you mean: osteoporosis?’ explains Timo Selvaraj, Co-founder and VP of Product Management at SearchBlox. “You should provide them the same shortcut — and courtesy.”
Artificially intelligent products like SearchAI SmartSuggest offer built-in typo and misspelling tolerance so your employees can ditch the dictionary and get stuff done. We also offer spelling suggestions within the search form itself. (See our developer support for more information.)
Why make users scroll for the most critical information? For high-priority queries like "parental leave policy" or "expense report form," you should guide them directly to the answer.
Offering featured search results for top queries gives users speedy single-click access to the documents, applications and forms they use most often. With SearchBlox, you can provide featured search in two formats:
As highlighted links at the top of the results page.
As graphic-based featured results that look similar to banner ads.
For more information about featured results, visit this support page.
The future of search is conversational. Employees are already accustomed to using chatbots and voice assistants for everything from customer service to controlling their homes. Integrating this natural, conversational interface into your enterprise systems lifts a significant cognitive burden.
SearchBlox ChatBot brings the power of a generative AI chatbot to your secure internal data. It allows employees to ask complex questions in natural language and receive a concise, summarized answer, complete with citations from your database.
Your search logs are a goldmine of insights into what your team needs, and where your content gaps lie. Without analytics, you're optimizing in the dark.
Study search analytics for your top queries and zero results queries. According to Timo Selvaraj “Search analytics include a lot of information. Monitoring top queries helps you respond quickly by creating new content or suggesting different content as trends emerge. Zero results queries often point to language problems. Make sure you use the keywords your employees use. Of course, you might simply be missing the content to support this user's need or question.”
SearchBlox’s SmartFAQs helps to reduce the time involved in updating and creating FAQs to resolve queries, thus reducing the gaps in your content.
Modern enterprises run on data scattered across countless systems. The data could be stored on CRMs, HR platforms, and network drives. If your enterprise search solution can't penetrate these silos, it's only providing a fraction of the picture.
SearchBlox specializes in unifying search across your entire data ecosystem. Our powerful connectors crawl and index content from a vast array of sources, presenting a single, unified set of relevant results to your users. You can train SearchAI’s Private LLM on your data to provide accurate and relevant data. Users no longer need to know where something is stored, they just need to search for it.
SearchBlox’s SmartFAQs helps to reduce the time involved in updating and creating FAQs to resolve queries, thus reducing the gaps in your content.
In an enterprise, search isn't just about finding information; it's about finding the information you're authorized to see. Robust personalized, private search is non-negotiable.
Our platform is engineered for the enterprise, with fine-grained access control that respects your permissions. SearchBlox’s is setting the standards for data privacy and governance, keeping your sensitive data secure.
SearchBlox’s SmartFAQs helps to reduce the time involved in updating and creating FAQs to resolve queries, thus reducing the gaps in your content.
Your employees deserve an enterprise search experience that feels like it was built in the same era as the devices in their pockets. It's time to move beyond basic keyword matching and provide an intelligent, conversational, and unified search layer that empowers your entire organization.
The SearchBlox platform integrates these seven best practices into a single, powerful solution designed to boost productivity, enhance user satisfaction, and secure your corporate data.
Don't just update your search—transform it.
