NEW! Reimagining the eCommerce Search Experience with SearchAI Get Started.
NEW! Reimagining the eCommerce Search Experience with SearchAI Get Started.
NEW! Reimagining the eCommerce Search Experience with SearchAI Get Started.
Driving CX Excellence Using
Intelligent Enterprise Search
Driving CX Excellence Using
Enterprise Intelligent Search
November 10, 2022
Imagine a world where your customers come to your website, search for an answer to a question and find it. No rewording search terms, giving up due to information silos or calling customer service due to poor search results can impact the customer experience leading to churn. Companies can avoid at least 67% of the customer churn just by resolving a customer's issue the first time it occurs, and in an age where customers prefer to resolve issues themselves before calling customer service, it is imperative to offer quality search methodology that can help customers quickly.
This not only benefits your customer, but also serves your organization. In addition to providing your customers with excellent customer experience, your marketing and sales leaders, product owners and contact centers can also reap rewards of effective enterprise search.
Easily deployable intelligent enterprise search options like SearchAI work in tandem with SmartFAQs™ to make superior customer service an easily accessible option for businesses of all sizes.
Imagine a world where your customers come to your website, search for an answer to a question and find it. No rewording search terms, giving up due to information silos or calling customer service due to poor search results can impact the customer experience leading to churn. Companies can avoid at least 67% of the customer churn just by resolving a customer's issue the first time it occurs, and in an age where customers prefer to resolve issues themselves before calling customer service, it is imperative to offer quality search methodology that can help customers quickly.
This not only benefits your customer, but also serves your organization. In addition to providing your customers with excellent customer experience, your marketing and sales leaders, product owners and contact centers can also reap rewards of effective enterprise search.
Easily deployable intelligent enterprise search options like SearchAI work in tandem with SmartFAQs™ to make superior customer service an easily accessible option for businesses of all sizes.
Deliver Impressive Customer Experience with Intelligent Enterprise Search
Inadequate search functionality is no longer an unfortunate reality. In recent years, AI-powered technology has improved search capability by enabling a single search to bring back a smart result from multiple data sources.
Today, many organizations pour money into the architecture, design and promotion of their websites only to deliver a subpar search experience, leaving their customers frustrated with the site overall. This not only affects the immediate user experience but also affects how users view the organization. Improving the search experience is just the first step in your transformation.
Inadequate search functionality is no longer an unfortunate reality. In recent years, AI-powered technology has improved search capability by enabling a single search to bring back a smart result from multiple data sources.
Today, many organizations pour money into the architecture, design and promotion of their websites only to deliver a subpar search experience, leaving their customers frustrated with the site overall. This not only affects the immediate user experience but also affects how users view the organization. Improving the search experience is just the first step in your transformation.
Inadequate search functionality is no longer an unfortunate reality. In recent years, AI-powered technology has improved search capability by enabling a single search to bring back a smart result from multiple data sources.
Today, many organizations pour money into the architecture, design and promotion of their websites only to deliver a subpar search experience, leaving their customers frustrated with the site overall. This not only affects the immediate user experience but also affects how users view the organization. Improving the search experience is just the first step in your transformation.
Traditional Search
Traditional Search
Traditional Search
Traditional search typically happens in one phase – you type in your key words, and it delivers a result and maybe some filters based on what you typed — no typos allowed.
Traditional search typically happens in one phase – you type in your key words, and it delivers a result and maybe some filters based on what you typed — no typos allowed.
The History Of Search & FAQs
The History Of Search & FAQs
How Does Intelligent Enterprise Search Work
How Does Intelligent Enterprise Search Work
Intelligent enterprise search occurs in four phases to assist the user, produce better, relevant search results and deliver meaningful insights to the site owner. Here is how intelligent search works:
Intelligent enterprise search occurs in four phases to assist the user, produce better, relevant search results and deliver meaningful insights to the site owner. Here is how intelligent search works:
1
Before Typing
Before Typing
Intelligent search starts working the moment you put your cursor in the search bar by offering frequent searches based on its dynamic data.
Intelligent search starts working the moment you put your cursor in the search bar by offering frequent searches based on its dynamic data.
2
During Typing
During Typing
Intelligent search continues as you type, refining the suggestions offered based on the inputs provided by the user. It also takes into account any typo’s or synonyms that the customer might use. SmartSynonyms™️can help eliminate the guesswork involved in understanding what users are looking for.
Intelligent search continues as you type, refining the suggestions offered based on the inputs provided by the user. It also takes into account any typo’s or synonyms that the customer might use. SmartSynonyms™️can help eliminate the guesswork involved in understanding what users are looking for.
3
After Typing
After Typing
When you stop typing, intelligent search delivers search results that include specific answers and additional filters. The end goal is to anticipate the questions that the user might want answers and provide the relevant information in the least amount of time.
When you stop typing, intelligent search delivers search results that include specific answers and additional filters. The end goal is to anticipate the questions that the user might want answers and provide the relevant information in the least amount of time.
4
After Selecting
After Selecting
After you select the item you are looking for, intelligent search captures this data to help organizations understand what their customers are looking for most frequently and insights to understand why. These insights allow you to know what your customers are looking for without taking the step to do a survey or focus group.
After you select the item you are looking for, intelligent search captures this data to help organizations understand what their customers are looking for most frequently and insights to understand why. These insights allow you to know what your customers are looking for without taking the step to do a survey or focus group.
SmartFAQs™ Helps Users Find Answers 2.5x Faster
Traditional FAQs are no longer the answer.
Traditional FAQs are no longer the answer.
With intelligent enterprise search in place, you open up additional doors for delivering an excellent customer experience.
For many years, we have looked at website FAQ lists as the silver bullet for helping customers find what they need while decreasing calls to contact centers. This seemed like a win-win. Customers got their answers and organizations minimized the cost of people resources to answer these questions.
With intelligent enterprise search in place, you open up additional doors for delivering an excellent customer experience.
For many years, we have looked at website FAQ lists as the silver bullet for helping customers find what they need while decreasing calls to contact centers. This seemed like a win-win. Customers got their answers and organizations minimized the cost of people resources to answer these questions.
Answering only frequent questions, means not answering most questions.
The problem with the traditional FAQ model is that the FAQs are housed in a single, static document that doesn’t address all of the customer questions. Research tells us that FAQs typically only answer about 10% of customer questions. Be it non-relevant answers, information silos, or just poor accessibility, this leaves a lot of angst for customers to manage.
The good news is that AI-driven technology has given us the capability to bolster our FAQ strategy. It not only allows us to answer more questions but also understand why they are being asked. The insights and analysis provided by SmartFAQs™ helps to continuously improve the user experience by measuring user engagement with impressions, open and click rates, and up and down voting metrics. You gain so much data directly from the end user.
The problem with the traditional FAQ model is that the FAQs are housed in a single, static document that doesn’t address all of the customer questions. Research tells us that FAQs typically only answer about 10% of customer questions. Be it non-relevant answers, information silos, or just poor accessibility, this leaves a lot of angst for customers to manage.
The good news is that AI-driven technology has given us the capability to bolster our FAQ strategy. It not only allows us to answer more questions but also understand why they are being asked. The insights and analysis provided by SmartFAQs™ helps to continuously improve the user experience by measuring user engagement with impressions, open and click rates, and up and down voting metrics. You gain so much data directly from the end user.
The problem with the traditional FAQ model is that the FAQs are housed in a single, static document that doesn’t address all of the customer questions. Research tells us that FAQs typically only answer about 10% of customer questions. Be it non-relevant answers, information silos, or just poor accessibility, this leaves a lot of angst for customers to manage.
The good news is that AI-driven technology has given us the capability to bolster our FAQ strategy. It not only allows us to answer more questions but also understand why they are being asked. The insights and analysis provided by SmartFAQs™ helps to continuously improve the user experience by measuring user engagement with impressions, open and click rates, and up and down voting metrics. You gain so much data directly from the end user.
A true win-win.
A true win-win.
Product owners can deliver automatically and easily generated answers to customer questions. SmartFAQs™ crawls the various content sources across your organization, generating a list of relevant questions and tuning them accurately to answer the most frequently asked questions.
Product owners can deliver automatically and easily generated answers to customer questions. SmartFAQs™ crawls the various content sources across your organization, generating a list of relevant questions and tuning them accurately to answer the most frequently asked questions.
Marketing and sales leaders can keep product information up-to-date without relying on technical support. It is easy to add, edit or remove content. Thus ensuring that the answers are as accurate and updated with the latest information.
Marketing and sales leaders can keep product information up-to-date without relying on technical support. It is easy to add, edit or remove content. Thus ensuring that the answers are as accurate and updated with the latest information.
Conclusion
Ready to drastically improve your customer’s digital experience?
Ready to drastically improve your customer’s digital experience?
Enhance your users’ digital experience.
Security & Compliance
Certifications
SearchAI is SOC 2 attested, HIPAA aligned, ISO/IEC 27001:2022 certified and ISO/IEC 42001:2023 certified.
We build AI-driven software to help organizations leverage their unstructured, and structured data for operational success.
4870 Sadler Road, Suite 300, Glen Allen, VA 23060 sales@searchblox.com | (866) 933-3626
Still learning about AI? See our comprehensive Enterprise Search RAG 101, ChatBot 101, and AI Agents 101 guides.
©2025 SearchBlox Software, Inc. All rights reserved.
Enhance your users’ digital experience.
Security & Compliance
Certifications
SearchAI is SOC 2 attested, HIPAA aligned, and ISO/IEC 27001:2022 certified.
We build AI-driven software to help organizations leverage their unstructured, and structured data for operational success.
4870 Sadler Road, Suite 300, Glen Allen, VA 23060 sales@searchblox.com | (866) 933-3626
Still learning about AI? See our comprehensive Enterprise Search RAG 101, ChatBot 101, and AI Agents 101 guides.
©2025 SearchBlox Software, Inc. All rights reserved.
Enhance your users’ digital experience.
Security & Compliance
Certifications
SearchAI is SOC 2 attested, HIPAA aligned, ISO/IEC 27001:2022 certified and ISO/IEC 42001:2023 certified.
We build AI-driven software to help organizations leverage their unstructured, and structured data for operational success.
4870 Sadler Road, Suite 300, Glen Allen, VA 23060 sales@searchblox.com | (866) 933-3626
Still learning about AI? See our comprehensive Enterprise Search RAG 101, ChatBot 101, and AI Agents 101 guides.
©2024 SearchBlox Software, Inc. All rights reserved.