Many organizations struggle with preserving tribal knowledge and making expertise easily accessible across the company. Critical institutional knowledge often resides in the minds of a few subject matter experts (SMEs) who eventually retire or leave the organization.
Without proper data infrastructure, indexing, and machine learning, their years of experience and know-how leaves with them.
This is where conversational AI can help bridge the last mile of knowledge sharing. With an AI-powered chatbot, organizations can capture expertise through natural dialogs and make that knowledge searchable 24/7.
What is the "last mile" of knowledge?
The last mile refers to the final leg of delivering goods from a transportation hub to the final destination, which is typically the customer’s doorstep. It is called the last mile because it occurs over the final mile stretch to the end user.
Some key things to know about the last mile:
- It is the final stage of the delivery process, coming after long-haul transportation.
- It often covers a short distance but is crucial for getting items to customers.
- Last mile delivery can be more costly and complex compared to other stages.
- Common last mile challenges include finding cost efficiency, meeting customer demands, and managing returns.
- The last mile aims to create convenience and satisfaction in the critical moment when a customer receives their order.
In summary, the last mile is vital for successfully turning transportation into happy customers through timely, convenient delivery of goods ordered online or in-store. Companies are focused on optimizing the final step of fulfillment.
Introducing SearchAI ChatBot
SearchAI ChatBot from SearchBlox is an enterprise chatbot purpose-built for managing institutional knowledge. Through conversational interfaces, it helps organizations:
With SearchAI ChatBot, critical expertise is preserved even when experts are no longer around. The chatbot retains organizational memory and makes knowledge interactive and accessible. Employees can simply ask questions in everyday language to tap into years of institutional expertise. Additionally, chatbot will highlight areas of common request and adjust for improvement and efficiency.
Logging Decades of Experience
A leading US-based aircraft manufacturer had to bring back employees since their current employees did not understand their documentation.
Streamlining Enterprise Compliance
A leading bank had to streamline internal process knowledge to ensure employees remain current on regulations and compliance mandates.
The chatbot handles everything from company policies, processes, and precedents to technical troubleshooting and how-to guides. Subject matter experts can focus their time on high-value work rather than repeating the same common questions.
Finding information across knowledge siloes is a significant need for all organizations. With conversational AI, distributed teams can leverage automation with SearchAI ChatBot to harness the knowledge from subject matter experts to share it across teams when they need it — automatically.
Timo Selvaraj, Chief Product Officer, SearchBlox
You’ve invested in this expertise. Harness what’s already yours and deliver it efficiently to your organization’s next set of leaders.
Here are some of the top benefits AI-driven conversational knowledge management can offer your organization — backed by security-compliant encryption standards:
Accelerates on-boarding by allowing new hires to tap into years of expertise.
Reduces knowledge loss when highly experienced employees leave or retire.
Makes expertise readily accessible across globally distributed teams.
Breaks down knowledge silos across diverse departments and locations.
Provides a 24/7 self-service knowledge hub for employees seeking data.
Analyzes conversations to identify lingering knowledge gaps.
Requires no taxonomies, manuals or content tagging for indexing.
Scales across the organization for expanded impact and efficiency.
By digitizing knowledge through conversations, organizations can empower employees, improve productivity, and future-proof their operations. Tribal knowledge that was previously unsearchable can now be preserved, managed, and shared enterprise-wide.
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Ready to unlock the last mile of knowledge for your business?
Many organizations struggle with preserving tribal knowledge and making expertise easily accessible across the company. Critical institutional knowledge often resides in the minds of a few subject matter experts (SMEs) who eventually retire or leave the organization.
Without proper data infrastructure, indexing, and machine learning, their years of experience and know-how leaves with them.
This is where conversational AI can help bridge the last mile of knowledge sharing. With an AI-powered chatbot, organizations can capture expertise through natural dialogs and make that knowledge searchable 24/7.
What is the "last mile" of knowledge?
The last mile refers to the final leg of delivering goods from a transportation hub to the final destination, which is typically the customer’s doorstep. It is called the last mile because it occurs over the final mile stretch to the end user.
Some key things to know about the last mile:
- It is the final stage of the delivery process, coming after long-haul transportation.
- It often covers a short distance but is crucial for getting items to customers.
- Last mile delivery can be more costly and complex compared to other stages.
- Common last mile challenges include finding cost efficiency, meeting customer demands, and managing returns.
- The last mile aims to create convenience and satisfaction in the critical moment when a customer receives their order.
In summary, the last mile is vital for successfully turning transportation into happy customers through timely, convenient delivery of goods ordered online or in-store. Companies are focused on optimizing the final step of fulfillment.
Introducing SearchAI ChatBot
SearchAI ChatBot from SearchBlox is an enterprise chatbot purpose-built for managing institutional knowledge. Through conversational interfaces, it helps organizations:
With SearchAI ChatBot, critical expertise is preserved even when experts are no longer around. The chatbot retains organizational memory and makes knowledge interactive and accessible. Employees can simply ask questions in everyday language to tap into years of institutional expertise. Additionally, chatbot will highlight areas of common request and adjust for improvement and efficiency.
Logging Decades of Experience
A leading US-based aircraft manufacturer had to bring back employees since their current employees did not understand their documentation.
Streamlining Enterprise Compliance
A leading bank had to streamline internal process knowledge to ensure employees remain current on regulations and compliance mandates.
The chatbot handles everything from company policies, processes, and precedents to technical troubleshooting and how-to guides. Subject matter experts can focus their time on high-value work rather than repeating the same common questions.
Finding information across knowledge siloes is a significant need for all organizations. With conversational AI, distributed teams can leverage automation with SearchAI ChatBot to harness the knowledge from subject matter experts to share it across teams when they need it — automatically.
Timo Selvaraj, Chief Product Officer, SearchBlox
You’ve invested in this expertise. Harness what’s already yours and deliver it efficiently to your organization’s next set of leaders.
Here are some of the top benefits AI-driven conversational knowledge management can offer your organization — backed by security-compliant encryption standards:
Accelerates on-boarding by allowing new hires to tap into years of expertise.
Reduces knowledge loss when highly experienced employees leave or retire.
Makes expertise readily accessible across globally distributed teams.
Breaks down knowledge silos across diverse departments and locations.
Provides a 24/7 self-service knowledge hub for employees seeking data.
Analyzes conversations to identify lingering knowledge gaps.
Requires no taxonomies, manuals or content tagging for indexing.
Scales across the organization for expanded impact and efficiency.
By digitizing knowledge through conversations, organizations can empower employees, improve productivity, and future-proof their operations. Tribal knowledge that was previously unsearchable can now be preserved, managed, and shared enterprise-wide.
