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Unlock the Last Mile of Knowledge with Conversational AI

July 16, 2023

Many organizations struggle with preserving tribal knowledge and making expertise easily accessible across the company. Critical institutional knowledge often resides in the minds of a few subject matter experts (SMEs) who eventually retire or leave the organization.

Without proper data infrastructure, indexing, and machine learning, their years of experience and know-how leaves with them.

This is where conversational AI can help bridge the last mile of knowledge sharing. With an AI-powered chatbot, organizations can capture expertise through natural dialogs and make that knowledge searchable 24/7.

Introducing SearchAI ChatBot

SearchAI ChatBot from SearchBlox is an enterprise chatbot purpose-built for managing institutional knowledge. Through conversational interfaces, it helps organizations:

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Data Permanence
Digitize tribal & siloed knowledge before experts leave.
Always Accessible
Provide on-demand access to archived expertise.
Streamline Efforts
Reduce the burden on SMEs by automating common questions.
Continuous Updates
Improve knowledge retention through natural conversations.
Increase Accessibility
Make knowledge searchable and scalable across the organization.
Data Permanence
Digitize tribal & siloed knowledge before experts leave.
Always Accessible
Provide on-demand access to archived expertise.
Streamline Efforts
Reduce the burden on SMEs by automating common questions.
Continuous Updates
Improve knowledge retention through natural conversations.
Increase Accessibility
Make knowledge searchable and scalable across the organization.
Data Permanence
Digitize tribal & siloed knowledge before experts leave.
Always Accessible
Provide on-demand access to archived expertise.
Streamline Efforts
Reduce the burden on SMEs by automating common questions.
Continuous Updates
Improve knowledge retention through natural conversations.
Increase Accessibility
Make knowledge searchable and scalable across the organization.
Data Permanence
Digitize tribal & siloed knowledge before experts leave.
Always Accessible
Provide on-demand access to archived expertise.
Streamline Efforts
Reduce the burden on SMEs by automating common questions.
Continuous Updates
Improve knowledge retention through natural conversations.
Increase Accessibility
Make knowledge searchable and scalable across the organization.

With SearchAI ChatBot, critical expertise is preserved even when experts are no longer around. The chatbot retains organizational memory and makes knowledge interactive and accessible. Employees can simply ask questions in everyday language to tap into years of institutional expertise. Additionally, chatbot will highlight areas of common request and adjust for improvement and efficiency.

Logging Decades of Experience

A leading US-based aircraft manufacturer had to bring back employees since their current employees did not understand their documentation.

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Streamlining Enterprise Compliance

A leading bank had to streamline internal process knowledge to ensure employees remain current on regulations and compliance mandates.

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The chatbot handles everything from company policies, processes, and precedents to technical troubleshooting and how-to guides. Subject matter experts can focus their time on high-value work rather than repeating the same common questions.

How conversational AI streamlines enterprise ChatBot knowledge sharing.

Finding information across knowledge siloes is a significant need for all organizations. With conversational AI, distributed teams can leverage automation with SearchAI ChatBot to harness the knowledge from subject matter experts to share it across teams when they need it — automatically.

Timo Selvaraj, Chief Product Officer, SearchBlox

You’ve invested in this expertise. Harness what’s already yours and deliver it efficiently to your organization’s next set of leaders.

Here are some of the top benefits AI-driven conversational knowledge management can offer your organization — backed by security-compliant encryption standards:

Accelerates on-boarding by allowing new hires to tap into years of expertise.

Reduces knowledge loss when highly experienced employees leave or retire.

Makes expertise readily accessible across globally distributed teams.

Breaks down knowledge silos across diverse departments and locations.

Provides a 24/7 self-service knowledge hub for employees seeking data.

Analyzes conversations to identify lingering knowledge gaps.

Requires no taxonomies, manuals or content tagging for indexing.

Scales across the organization for expanded impact and efficiency.

By digitizing knowledge through conversations, organizations can empower employees, improve productivity, and future-proof their operations. Tribal knowledge that was previously unsearchable can now be preserved, managed, and shared enterprise-wide.

Reserve your private demo.

Ready to unlock the last mile of knowledge for your business?

See Our Conversational AI Chatbot In Action