Imagine a world where your customers come to your website, search for an answer to a question and find it. No rewording search terms, giving up or calling customer service due to poor search results.
This not only benefits your customer, but your organization. In addition to an excellent customer experience, your marketing and sales leaders, product owners and contact centers reap rewards.
This is not an imaginary world; it is very much a reality when organizations invest in Intelligent Search and SmartFAQs™ technology.
Today, many organizations pour money into the architecture, design and promotion of their websites only to deliver a subpar search experience, leaving their customers frustrated with the site overall.
Inadequate search functionality is no longer an unfortunate reality. In recent years, AI-powered technology has improved search capability by enabling a single search to bring back a smart result from multiple data sources.