Chatbots and the User Experiencehttps://www.searchblox.com/wp-content/uploads/2020/07/SB_CloseupPhoneSearch_v1-scaled.jpg25601707Timo SelvarajTimo Selvarajhttps://www.searchblox.com/wp-content/wphb-cache/gravatar/630/63031859f00c2f007638cc1ac59f7fa8x96.jpg
Chatbots and the User Experience
A conversation about conversational interfaces.
Q: What is a chatbot?
A: A chatbot is software powered by artificial intelligence that allows users to interact with content through a conversational interface.
Chatbots answer natural language queries with natural language answers. In addition to answering questions, some chatbots provide a link to the page where the answer came from and offer more context.
Tip: Chatbots can respond to natural language questions in search, via chat or voice. (SearchAI Answers, our chat product, does all three.)
Q: How does a chatbot improve the user experience?
A: Chatbots improve the user experience in a number of ways:
Chatbots allow you to scale your customer support. AI bots can answer 80% of the most common questions your search users have. That frees up your agents to focus on the 20% of support tasks that require human help.