If you’re like most people, you use Google multiple times a day, so you’re familiar with web search. But what is enterprise search? Enterprise search is how your organization helps people find the information they need to do their jobs and make decisions. An enterprise search engine enables content from across the enterprise to be indexed, searched and surfaced to authorized users.
Enterprise search helps customer service teams support customers; it helps business analysts spot trends and helps executives uncover important insight. Ideally, enterprise search reduces customer service costs, dismantles information silos and improves operational efficiencies.
At its most basic, enterprise search engines use these five steps: