So, all right, everybody. I think we’re going to move on now. So thank you for participating in that poll question. We are going to get into some Q&A now, so thank you all for attending. We are going to get into these questions, but here’s some reminders on your screen. You can follow both of us that are social handles on Twitter: there is @CMSWire and at @SearchBlox. So let’s get into these questions now, and we’re going to start with one for Timo. Timo, the first question I’m going to send to you is:
“We like what we see, how this helps customers. How soon would I be able to deploy this to my website, given the resource constraints that we have?”
Timo Selvaraj, VP Product, SearchBlox (39:24):
Thank you, Alec. I think it’s a very popular question now, simply because a lot of folks are struggling with resources, with what’s going on with the pandemic and a shortage of staff and things like that. One of the products that we have runs on the cloud; it’s a fully managed enterprise search solution that on AWS. And typically, you know, if you’re choosing that product, everything is taken care of by us. We deploy on the cloud and basically the customer directly comes and uses it on the cloud. In such a scenario, we see that there’s a lot of folks, you know, preferring to use that solution. And that could be set up in as little as a week, based on the type of solution you’re looking to do. And, you know, you can even set up more complex solution in as little as four weeks, when you go on the cloud.
Alec, CMSWire (40:14):
Oh, okay, great. Thank you. We’re going to move to John for this next one. And then we’re going to continue on these questions because boy, do we have a lot here. John, the question that I have for you first is:
“Are the AI capabilities built into the base SearchBlox product?”
John Lewis, CKO, SearchBlox (40:31):
Okay. Yeah. Great, great question. You know, you can think of this SearchAI area of SearchBlox as sort of a separate product line, which does have additional cost. It’s really due to the need for the GPU computing power that runs the AI products, but, the high-end customers that we have find that it does add value and ROI. So if you know, particularly if you’re concerned about helping people on your site, you know, for service—let’s say to mitigate calls to the call center, or for sales to answer questions that lead them through a marketing funnel towards the right product—then, then they find that there’s a cost benefit in the additional SearchAI product line and the features that are related to AI.
Alec, CMSWire (41:30):
All right, great. Thank you. We’re going to go back to Timo for this question. As we’re moving through these here, we’ll, we’ll bounce back and forth. This comes from Vikas. Vikas’ question is:
“Is SearchBlox a SaaS solution, or do we need to install it on our servers?”
Timo Selvaraj, VP Product, SearchBlox (41:51):
We actually have both options. So we do have it running as a SaaS solution on AWS. So that option is available for, as I mentioned earlier, if resources are tight, that’s a good option to go with, where we take care of everything. Or if you think you need to take the license from us, download the software, and internally install it, that option is also available.
Alec, CMSWire (42:14):
All right, great. We’re going to stick with you on this and it’s another one from Vikas:
“Can I integrate SearchBlox with a third party application like Microsoft SharePoint or Angular or WordPress?”
Timo Selvaraj, VP Product, SearchBlox (42:25):
Yes, the answer is yes. As I showed earlier, we have the embed code that can be directly embedded within SharePoint or Wrangler or React, or any of the other third-party applications.
Alec, CMSWire (42:51):
Oh, sorry. I was on mute there. You’d think after 2000 times of me running a webinar, I’d remember to do that. But this question is going to come to John. Uh, thank you, Timo, first off for that answer, but this next question comes to John and, and the question comes from Vivara and it is:
“Is SearchBlox a better solution for large or small company, and why?”
John Lewis, CKO, SearchBlox (43:16):
Larger or small, and why. I think it works great for both. I think that sometimes you can have a small company and a large amount of content, you see that sometimes or vice versa. So really it’s about the amount of content. If you’ve got, you know, I don’t know, three people, let’s just take an extreme example, a small company, a small amount of content that you have already on your, on your file system, on Slack or some other place like that. And if the built-in search is working for you and you’re, you know, a small organization then maybe you would say, well, that’s probably working okay from the small amount of content. It’s really when you get to the larger amounts of content or when they’re spread out across resources. So you have content on Slack and on your file system and in Teams and you’ve got, you’ve got it all over the place. And each of those have different types of search and capabilities for searching and finding it, and you would like to have more of a unified search solution where you go to one place and everyone in the organization goes to one place and searches and it brings it back from all of those places. Then again, it’s about the larger amount of content. You might be in a situation like that and be a smaller organization. Then that’s when you would really see the difference and advantages of having something like SearchBlox.
Alec, CMSWire (44:47):
All right. Thank you, John. We’re going to go back to Timo. This question comes from Henry. Henry’s question is:
“Can this be applied to a consumer facing e-commerce platform? So for product catalogs, for example.”
Timo Selvaraj, VP Product, SearchBlox (45:00):
Yes. Yeah, that’s a great question. And we have applied it in several areas. So if you go to Netgear.com, that’s a product catalog. They have a suite of products that they offer, so it’s working there. So that’s typically how it’s done. So, yeah.
Alec, CMSWire (45:15):
Okay, perfect. Let’s go to Timo again, Timo you’re staying in the hot seat here today. The question is from—I don’t have a name from this attendee, but—the question is,
“Is there an ability to override and rewrite algorithms to reflect operational requirements in search logs?”
Timo Selvaraj, VP Product, SearchBlox (45:35):
That depends on what type of algorithms are they looking to use and to reflect so that’s probably a deeper conversation there. We’d have to have a conversation with our engineering team to see what is it, what they’re trying to do, and then maybe we can offer some recommendations.
Alec, CMSWire (45:52):
All right, perfect. So for that attendee, I don’t have your full name. I just had the letter ‘A’, if that is your full name, great. If not, if you could just chat us your full name and we’ll get you in touch, let’s have a conversation about that. We’re going to go back to you Timo. And this question is again from Vikas:
“Does SearchBlox provide multi-lingual search support?”
Timo Selvaraj, VP Product, SearchBlox (46:16):
Yes, we do provide multi-lingual search and we support 40 languages at this time.
Alec, CMSWire (46:23):
All right. Let’s see here, let’s go back to John for one. John, we have a question here and it is:
“We see that most vendors saying that they are using AI, but how are you using it compared to other vendors?”
John Lewis, CKO, SearchBlox (46:41):
Yeah, that’s true. So, you know, in some cases, AI is the buzzword. People are using AI, but the question is a good one, which is sort of what’s, you know: what’s the approach, what’s different? I think, you know, we’ve seen other implementations of AI that can work in specific or targeted use cases. What we’ve done is embed AI as part of a design strategy. So, SearchBlox uses AI during setup, and also embeds AI within, as I talked about, you know, sort of each of the four stages of search. Each of these areas are important and the search journey would not be the same if one of them was missing. So that’s what I mean by, you know, making sure that it’s part of a design strategy and not just sort of a place to stick AI.
So for example, we talked about the PreText™ pre-processing, which can automatically create searchable documents—so changing and creating better titles and metadata. This makes individual documents show up in search, which would not have, even if we were using AI on the four stages of search while search is happening. So, it’s about thinking about how AI works across the whole platform to make sure that it’s working better. So, this solves a classic problem, really this idea of PreTextTM, with search administrators, since they rarely control all of the content that comes in. And some has not been created in a way where they were thinking about searchability when they were creating the document. So, that particular AI implementation is something that the search administrators are interested in and this is where, you know, the AI during extraction is important and how it fits into our overall AI strategy.
Alec, CMSWire (48:47):
All right, great. We’re going to actually stick with you on this, John. It comes from Shiva. This may be something that you’ve already touched on, but:
“How does the solution adapt to the environment in which it’s being deployed? For example, how long does the AI engine take to learn initially?”
John Lewis, CKO, SearchBlox (49:05):
Yeah. So the question of AI and learnability is as a matter of probability increasing and confidence increasing. And that is a matter of the number of times that it’s being used or provided feedback—either implicit or explicit feedback—by using it or clicking something and providing feedback. That’s the major indicator of how fast something will happen. So it’s hard to say by giving that a date, like a day or a week or a month, because you don’t know for some particular search items when they come up, how often they come up and, and how much, feedback they’re going to get. So it’s not an easy answer to generalize from a strict time standpoint.
Alec, CMSWire (49:55):
Okay. Thank you. All right. We’re going to go to Timo on this. I believe this should go to you. It’s a two-part question that comes from Roy. Roy’s first question is:
“Are you using API for its interface to existing systems?” And then the second part of Roy’s question is, “Can you use voice command search?”
Timo Selvaraj, VP Product, SearchBlox (50:16):
So let me ask the answer, the first question. We have connectors to 300 plus data sources, some are API driven, so we can go through API and get them. Some are direct access to databases, things like that. So it depends on the system. To go to the second question there: Yes, we do have voice search as I showed earlier in the screen. You can directly embed voice search into your search boxes and start using them very quickly.
Alec, CMSWire (50:47):
All right. Great. Well, Timo and John, you both can breathe a big sigh of relief. We are through the questions here today. A couple of them we’ll have to answer offline. But, thank you all for attending and thank you, Timo and John for taking the time to be here and answering all those questions with our audience members. We really appreciate that. So again, thanks everybody for your attendance and participation today, and thanks to Timo and John.
And once more, big shout out to SearchBlox for sponsoring today’s event. Their support here at CMSWire is very much appreciated. So thanks again to SearchBlox. Remember, you can find more about at searchbox.com and if your company is interested in sponsoring a webinar, like today’s, email firstname.lastname@example.org. Be sure to keep an eye on your inbox for a follow-up that will contain a link to the on-demand version of this webinar. You’ll be able to watch this as many times as you like and get all that information that you may have missed. So keep an eye on your inbox for that, but in the meantime, thanks again, to Timo and John.
Thanks once more to SearchBlox. We’ll see you on the next one.
Timo Selvaraj, VP Product, SearchBlox (51:54):
John Lewis, CKO, SearchBlox (51:55):