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Generative AI

Generative AI Chatbot to Improve CX and Agent Productivity
Generative AI Chatbot to Improve CX and Agent Productivity 2000 1126 SearchBlox

According to Gartner®, “By 2026, 50% of customer service and support organizations will have implemented…

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How to Calculate the Total Cost of RAG-Based Solutions
How to Calculate the Total Cost of RAG-Based Solutions 2000 1334 SearchBlox
Calculating a 3-5 year total cost of ownership is crucial for RAG solutions. Generative AI requires strategic planning to manage costs and ensure ROI, including aspects like talent, infrastructure, software, data and support. read more

Elevate Your Adobe Experience Manager (AEM) Site with AI Chatbots
Elevate Your Adobe Experience Manager (AEM) Site with AI Chatbots 3000 1809 SearchBlox
AEM sites can now incorporate Generative AI-based chatbots to meet customer demands for quick access to sales, customer service or knowledge management information. read more

The Case for Private LLMs in Organizations
The Case for Private LLMs in Organizations 2560 1435 SearchBlox
As generative AI continues to evolve, it’s crucial for businesses to balance growth with safeguarding data and resources. Private LLMs make that possible. read more

Advancing Knowledge Management and Conversational AI
Advancing Knowledge Management and Conversational AI 1500 844 SearchBlox
In the knowledge economy, ideas have become the valuable raw materials that drive economic advantage, supported by powerful knowledge management infrastructure. read more

Empowering Call Centers: Efficiency, Reduced Volume, Enhanced Experiences
Empowering Call Centers: Efficiency, Reduced Volume, Enhanced Experiences 2000 1334 SearchBlox
SearchBlox’s suite of revolutionary products for call centers streamline operations, reduce volume and help customer support agents shorten handle times. read more

Confirm the Value of AI Before You Make an Investment
Confirm the Value of AI Before You Make an Investment 2000 1331 SearchBlox
There is a lot of excitement about what AI can do within, or across, different platforms, but there are still questions on the value it will actually deliver. read more

Generative AI for Search Increases Findability
Generative AI for Search Increases Findability 2000 1125 SearchBlox
Asking “good questions” has often been regarded as an art and science. But recent artificial intelligence advancements, particularly in Generative AI, are giving consumers the freedom to ask whatever question comes to mind. read more
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