• 🧠 NEW! SearchBlox 10.5 offers native integration with SearchAI ChatBot. Learn More.

customer experience

Advancing Knowledge Management and Conversational AI
Advancing Knowledge Management and Conversational AI 1500 844 SearchBlox
In the knowledge economy, ideas have become the valuable raw materials that drive economic advantage, supported by powerful knowledge management infrastructure. read more

Empowering Call Centers: Efficiency, Reduced Volume, Enhanced Experiences
Empowering Call Centers: Efficiency, Reduced Volume, Enhanced Experiences 2000 1334 SearchBlox
SearchBlox’s suite of revolutionary products for call centers streamline operations, reduce volume and help customer support agents shorten handle times. read more

Generative AI for Search Increases Findability
Generative AI for Search Increases Findability 2000 1125 SearchBlox
Asking “good questions” has often been regarded as an art and science. But recent artificial intelligence advancements, particularly in Generative AI, are giving consumers the freedom to ask whatever question comes to mind. read more

Using SmartSynonyms™️ to Enhance Search
Using SmartSynonyms™️ to Enhance Search 1500 844 SearchBlox
Every year, teams spend countless hours maintaining and expanding synonyms for their organization’s search platform. Unfortunately, this effort is manual and cumbersome — until now. read more
Digital Customer Experience

Driving CX Excellence Using Intelligent Search
Driving CX Excellence Using Intelligent Search 2000 1334 SearchBlox
Many companies pour money into the architecture, design and promotion of their websites only to deliver a subpar search experience. But the world of AI-powered intelligent search has the potential to be a game-changer for your organization’s website and the experience of those that visit it. read more
A woman paying for products online.

How SearchBlox Solves the Search Relevance Problem
How SearchBlox Solves the Search Relevance Problem 2000 1333 SearchBlox
Employees and customers want their questions answered fast and accurately. If they don’t find what they need, they leave – fast and frustrated. But it’s not just the search engine that plays a role. The real issue to improving the customer search experience is search relevance. read more
Shot of a young woman sitting on her kitchen counter sending a text message

Add Enterprise Voice Search to Your Website
Add Enterprise Voice Search to Your Website 2560 1708 SearchBlox
Getting started isn’t as hard as it sounds. In fact, with our products, it’s just a three-step process. read more
Back to top