• 🧠 NEW! SearchBlox 10.5 offers native integration with SearchAI ChatBot. Learn More.

frequently asked questions

Advancing Knowledge Management and Conversational AI

Advancing Knowledge Management and Conversational AI 1500 844 SearchBlox
In the knowledge economy, ideas have become the valuable raw materials that drive economic advantage, supported by powerful knowledge management infrastructure. read more

Empowering Call Centers: Efficiency, Reduced Volume, Enhanced Experiences

Empowering Call Centers: Efficiency, Reduced Volume, Enhanced Experiences 2000 1334 SearchBlox
SearchBlox’s suite of revolutionary products for call centers streamline operations, reduce volume and help customer support agents shorten handle times. read more

Confirm the Value of AI Before You Make an Investment

Confirm the Value of AI Before You Make an Investment 2000 1331 SearchBlox
There is a lot of excitement about what AI can do within, or across, different platforms, but there are still questions on the value it will actually deliver. read more

Generative AI for Search Increases Findability

Generative AI for Search Increases Findability 2000 1125 SearchBlox
Asking “good questions” has often been regarded as an art and science. But recent artificial intelligence advancements, particularly in Generative AI, are giving consumers the freedom to ask whatever question comes to mind. read more
Digital Customer Experience

Driving CX Excellence Using Intelligent Search

Driving CX Excellence Using Intelligent Search 2000 1334 SearchBlox
Many companies pour money into the architecture, design and promotion of their websites only to deliver a subpar search experience. But the world of AI-powered intelligent search has the potential to be a game-changer for your organization’s website and the experience of those that visit it. read more
A woman paying for products online.

How SearchBlox Solves the Search Relevance Problem

How SearchBlox Solves the Search Relevance Problem 2000 1333 SearchBlox
Employees and customers want their questions answered fast and accurately. If they don’t find what they need, they leave – fast and frustrated. But it’s not just the search engine that plays a role. The real issue to improving the customer search experience is search relevance. read more
FAQ Frustration

FAQs are Broken. Here’s Why and What to Do About It

FAQs are Broken. Here’s Why and What to Do About It 2000 1335 SearchBlox
FAQs exist to make it easy to find information. Their purpose is to deflect as many support calls as possible. But, for companies with complex offerings, users rarely have simple, straightforward questions. It begs the question, are FAQs serving anyone? read more
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