frequently asked questions

Digital Customer Experience

Driving CX Excellence Using Intelligent Search

Driving CX Excellence Using Intelligent Search 2000 1334 SearchBlox
Many companies pour money into the architecture, design and promotion of their websites only to deliver a subpar search experience. But the world of AI-powered intelligent search has the potential to be a game-changer for your organization’s website and the experience of those that visit it. read more
A woman paying for products online.

How SearchBlox Solves the Search Relevance Problem

How SearchBlox Solves the Search Relevance Problem 2000 1333 SearchBlox
Employees and customers want their questions answered fast and accurately. If they don’t find what they need, they leave – fast and frustrated. But it’s not just the search engine that plays a role. The real issue to improving the customer search experience is search relevance. read more
FAQ Frustration

FAQs are Broken. Here’s Why and What to Do About It

FAQs are Broken. Here’s Why and What to Do About It 2000 1335 SearchBlox
FAQs exist to make it easy to find information. Their purpose is to deflect as many support calls as possible. But, for companies with complex offerings, users rarely have simple, straightforward questions. It begs the question, are FAQs serving anyone? read more
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