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Digital Customer Experience

Driving CX Excellence Using Intelligent Search

Driving CX Excellence Using Intelligent Search 2000 1334 SearchBlox
Many companies pour money into the architecture, design and promotion of their websites only to deliver a subpar search experience. But the world of AI-powered intelligent search has the potential to be a game-changer for your organization’s website and the experience of those that visit it. read more
A woman paying for products online.

How SearchBlox Solves the Search Relevance Problem

How SearchBlox Solves the Search Relevance Problem 2000 1333 SearchBlox
Employees and customers want their questions answered fast and accurately. If they don’t find what they need, they leave – fast and frustrated. But it’s not just the search engine that plays a role. The real issue to improving the customer search experience is search relevance. read more

How to Gain Insight From Search Analytics

How to Gain Insight From Search Analytics 2000 1333 SearchBlox
You know about Google Analytics, but are you familiar with the insight hidden in your search query logs? In this introduction, we show you how to use top queries, zero-results queries, natural language queries and click-through links to improve everything from your inventory to your user experience. read more
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