Modernize Customer Service with AI Assistants
Implementing AI assistants on your website or customer portal can revolutionize your customer service operations, providing 24/7 support, instant responses, and personalized experiences.
read moreImplementing AI assistants on your website or customer portal can revolutionize your customer service operations, providing 24/7 support, instant responses, and personalized experiences.
read moreCalculating a 3-5 year total cost of ownership is crucial for RAG solutions. Generative AI requires strategic planning to manage costs and ensure ROI, including aspects like talent, infrastructure, software, data and support.
read moreAEM sites can now incorporate Generative AI-based chatbots to meet customer demands for quick access to sales, customer service or knowledge management information.
read moreAs generative AI continues to evolve, it’s crucial for businesses to balance growth with safeguarding data and resources. Private LLMs make that possible.
read moreIn the knowledge economy, ideas have become the valuable raw materials that drive economic advantage, supported by powerful knowledge management infrastructure.
read moreWe’re thrilled to present a new advancement tailored expressly for the enterprise: the SearchAI ChatBot, now available with SearchBlox Platform Version 10.5.
read moreBy digitizing knowledge through conversations, organizations can empower employees, improve productivity, and future-proof their operations by preserving critical IP and sharing knowledge across the enterprise.
read moreSearchBlox’s suite of revolutionary products for call centers streamline operations, reduce volume and help customer support agents shorten handle times.
read moreThere is a lot of excitement about what AI can do within, or across, different platforms, but there are still questions on the value it will actually deliver.
read moreAsking “good questions” has often been regarded as an art and science. But recent artificial intelligence advancements, particularly in Generative AI, are giving consumers the freedom to ask whatever question comes to mind.
read moreEvery year, teams spend countless hours maintaining and expanding synonyms for their organization’s search platform. Unfortunately, this effort is manual and cumbersome — until now.
read moreWe’re excited to share that SearchBlox has been recognized in the 2022 Gartner® Magic Quadrant™ for Insight Engines.
read moreMany companies pour money into the architecture, design and promotion of their websites only to deliver a subpar search experience. But the world of AI-powered intelligent search has the potential to be a game-changer for your organization’s website and the experience of those that visit it.
read moreEmployees and customers want their questions answered fast and accurately. If they don’t find what they need, they leave – fast and frustrated. But it’s not just the search engine that plays a role. The real issue to improving the customer search experience is search relevance.
read moreEven with its ability to deliver meaningful business outcomes quickly and efficiently, Enterprise Search is often overlooked in the Digital Experience (DX) conversation.
read moreFAQs exist to make it easy to find information. Their purpose is to deflect as many support calls as possible. But, for companies with complex offerings, users rarely have simple, straightforward questions. It begs the question, are FAQs serving anyone?
read moreIf you’re still thinking about enterprise search in terms of keywords, filters, and featured results, your organization risks falling behind. Here’s what’s possible now with SearchBlox.
read moreA modern, AI-powered search solution creates better search experiences and more connected enterprise. Help your customers and teams make better decisions faster with our suite of AI-powered tools. Move from Adobe Search&Promote to SearchBlox with confidence.
read moreWeb search engines and prominent social media sites often provide usable and useful search results within a couple of iterations. However, many organizations’ search engines and systems can’t duplicate that success. Why is this happening?
read moreLearn about SearchBlox enterprise search capabilities and hear live Q&A in this CMSWire-hosted webinar.
read more